PRIVACY POLICY

1. Introduction

PROPLAUNCH360 PRIVATE LIMITED ("We", "Us", "Our") is committed to protecting the privacy and security of the users ("User", "You", "Your") of our website proplaunch360.com (the "Platform"). This Privacy Policy outlines how we collect, use, disclose, process, and protect your Personal Data when you access or use our Platform and its services.

This Policy has been formulated in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By accessing or using the Platform, or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your Personal Data as described in this Privacy Policy. If you do not agree with this Policy, please do not use or access our Platform.

2. Information We Collect (Data Collection)

We collect Personal Data that you provide to us directly, as well as information collected automatically when you use our Platform.

• Information You Provide:
  • Contact Information: Name, email address, phone number.
  • Inquiry Details: Information related to the properties you are interested in, your preferences (e.g., budget, location, property type).
  • Communication Records: Records of correspondence when you contact us.
• Information Collected Automatically:
  • Usage Data: Information about how you interact with our Platform, such as pages visited, time spent, features used, links clicked.
  • Device and Technical Information: IP address, browser type and version, operating system, device identifiers, location data (if enabled).
  • Cookies and Tracking Technologies: We use cookies, web beacons, pixels (like Google Analytics, Facebook Pixel), and similar technologies to collect information about your browsing activities. Please refer to our [Link to Cookie Policy or see Section 3 below] for more details.

3. Cookies and Tracking Technologies

• Purpose: Our Platform uses cookies and similar tracking technologies to enhance user experience, analyze Platform traffic and usage patterns, remember your preferences, and support our marketing efforts. Tools like Google Analytics and Facebook Pixel help us understand user behavior and improve our services.
• Control: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality of the Platform. You may also be able to opt out of certain third-party tracking through their respective opt-out mechanisms or industry tools.

4. Purpose of Data Collection and Usage

We collect and use your Personal Data for the following legitimate purposes:

• Service Provision: To operate and maintain the Platform, provide you with information about RERA-compliant new launches, under-construction and ready-to-move-in projects.
• Lead Generation: To facilitate your inquiries by connecting you with the relevant property Developers or their authorized Brokers/Sales Agents associated with the properties you express interest in.
• Communication: To respond to your inquiries, provide customer support, and send you information related to your requests.
• Marketing and Promotions: To send you updates on new projects, special offers, newsletters, or other marketing communications where you have provided consent. You can opt-out at any time.
• Improvement and Analytics: To analyze usage trends, monitor the effectiveness of our Platform and marketing campaigns, improve Platform functionality, and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Security: To protect the security and integrity of our Platform, prevent fraud, and enforce our Terms and Conditions.

5. Data Sharing and Disclosure

We respect your privacy and limit the sharing of your Personal Data.

• With Developers/Brokers: When you submit an inquiry for a specific property, we will share your relevant Personal Data (e.g., name, contact information, inquiry details) with the Developer or their authorized Broker/Sales agent for that property, enabling them to contact you directly. This sharing is based on your action of submitting the inquiry and your consent provided therein.
• With Service Providers: We may share your data with third-party service providers who perform services on our behalf (e.g., website hosting, data analytics, email delivery, customer support). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• For Legal Reasons: We may disclose your Personal Data if required by law, subpoena, court order, or other governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of the transaction, subject to standard confidentiality arrangements.
• With Consent: We may share your information with other third parties with your explicit consent.

We do not sell your Personal Data to third parties. We require trusted partners (developers, agents) with whom data is shared to comply with appropriate data protection standards.

6. User Consent and Communication Preferences

• Obtaining Consent: By submitting an inquiry form, lead form, or otherwise providing your contact details through the Platform, you expressly consent to the collection, use, and sharing of your Personal Data as described in this Privacy Policy. You also consent to being contacted via phone, email, SMS, or other electronic means by Us and/or the relevant Developers/Brokers for follow-up purposes related to your property interest, as well as for marketing communications if you have opted-in.
• Opt-Out: You have the right to withdraw your consent for marketing communications at any time. You can opt out by using the "unsubscribe" link provided in emails, replying "STOP" to SMS messages (if applicable), or by contacting us directly at info@proplaunch360.com. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7. Data Security

• Security Measures: We implement reasonable technical, administrative, and physical security measures designed to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, secure servers, access controls, and regular security assessments. We strive to comply with the security requirements under the IT Act, 2000, and the DPDP Act, 2023.
• Limitation of Liability: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security against all potential data breaches or unauthorized access. You acknowledge and agree that you use the Platform and provide information at your own risk.

8. Data Retention

• Retention Period: We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as necessary to resolve disputes.
• Deletion Request: Upon your request, we will delete or anonymize your Personal Data, unless we are legally required or have a legitimate business reason to retain it. You can request data deletion by contacting us at info@proplaunch360.com.

9. Your Rights and Choices

Under the DPDP Act and other applicable laws, you have certain rights regarding your Personal Data:

• Right to Access: You can request information about the Personal Data we hold about you and how we process it.
• Right to Correction: You can request correction of inaccurate or incomplete Personal Data.
• Right to Erasure (Deletion): You can request the deletion of your Personal Data, subject to certain exceptions.
• Right to Withdraw Consent: You can withdraw your consent at any time where processing is based on consent.
• Right to Grievance Redressal: You have the right to register a grievance with our Grievance Officer if you have concerns about the processing of your Personal Data.

To exercise these rights, please contact our Grievance Officer using the details provided in Section 13. We will respond to your request within the timeframe stipulated by applicable law (e.g., typically within 30 days, subject to DPDP Act provisions). We may need to verify your identity before processing your request.

10. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Data Breach Notification

In the unfortunate event of a Personal Data breach that is likely to cause harm to users, we will take steps to notify the affected users and the relevant authorities (such as the Data Protection Board of India, once established under the DPDP Act) as required by applicable law. We will also take measures to mitigate the impact of the breach.

12. Geographic Scope of Service

Our services are primarily intended for users located within the Republic of India. Users accessing the Platform from outside India are responsible for compliance with their local laws regarding data protection and use of online services.

13. Updates and Modifications to this Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on the Platform and updating the "Effective Date" at the top. We may also provide notice via email or other means. Your continued use of the Platform after such modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

14. Grievance Officer / Contact Information

In accordance with the Information Technology Act, 2000, and the rules made thereunder, and the DPDP Act, 2023, the name and contact details of the Grievance Officer are provided below:

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, or if you wish to exercise your rights, please contact our Grievance Officer.